FAQs
1. Can I cancel or change my order after it has been placed?
Unfortunately, once your order has been confirmed, we are unable to change or cancel it. We recommend that you double-check your order details before completing payment.
2. How do I track my order?
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to check the shipping progress on the carrier’s website.
3. How long does it take to process and deliver?
Orders will be processed within 1 – 3 business days. Standard delivery times are 7-15 business days, depending on the shipping address and order volume. In some special cases, delivery times may be longer.
4. How much does shipping cost?
Standard shipping costs $6.99 per order. If you would like to use the express delivery service, please contact us for more details.
5. Can I exchange or return the product?
You can exchange or return the product within 30 days of receiving it, provided that the product has not been used and has its original labels and packaging intact. Please note that the return shipping costs will be your responsibility and the original shipping costs will not be refunded.
6. What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us immediately via email: [email protected], with photos or videos illustrating the problem. We will assist you in exchanging the product or refunding it.
7. I have not received my refund, what should I do?
If you have not received your refund after being notified, please check your bank account or contact your credit card company to see if the refund has been credited. If you still do not receive it after checking, please contact us for assistance.
8. Does Starthoodie.store offer international shipping?
Currently, we primarily offer shipping within the United States. If you are outside of our shipping area, please contact us for further advice on international shipping options.
Contact us
If you have any questions or concerns about our Shipping Policy, please contact our customer support team at:
- E-mail: [email protected]
- Phone: +1 325-244-1872
- Address:416 Bradford St NW, Gainesville, GA 30501, USA